View all frequently asked questions
The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the items you would like to purchase to your shopping cart and check out using our secure checkout system.
Once you have registered and opened an account with us you will have the ability to add an unlimited amounts of items to your cart.
Other purchase options are:- Order and pay via telephone on 0208 1857199
We can accept the following
Upon placement of your order you will receive the following;
1). Acknowledgement/confirmation of order.
Handmade means just that. If an items is showing as handmade each one is individually handmade and hand finished.
Nearly all of our products are produced in our factory in Hartlepool by time served skilled craftsmen. We welcome visitors and should you wish to view your furniture being manufactured you may do so. That said please remember we are a manufacturer and our environment is a little dusty, so Jeans and T shirts are the best outfit to wear.
Large orders being handmade can sometimes take several weeks to complete. We always endeavour to meet our commitments and usual lead time is between 4 - 6 weeks from receipt of order.
Where sizes are given for a product this should always be taken as an approximation as nearly all of our products are handmade. Please allow a few millimetres either way.
Where we manufacture a full setting i.e. 6 or 8 chairs we will always endeavour to produce a matching set, however you will always get colour and weight variances
If you require that the items in your order are an exact size and match please email us requesting this!
We do not manufacture to scale, all our products are individually handmade and crafted from the finest materials available.
Put simply THE FINEST MONEY CAN BUY
All our Furniture is delivered to your door by our own transport. Our courteous uniformed staff smartly liveried vehicles add the finishing touch to our standard service.
The kind of service that sets us apart from the Flat Pack brigade. Wherever possible we will place your furniture where you want it. All you have to do is enjoy it!!
Most of Homeware is shipped by UPS or Parcel Force and obviously has to be signed for upon acceptance.
Normally on Furniture we ask for a contribution to the delivery cost this is 50.00 per consignment.
This covers the UK Mainland. Exceptions being the Islands, Where there are Ferry costs and the very top of Scotland. We will however always try to maintain a flexible attitude to transport whilst equally trying to cover some of the exceptionally high fuel and other transport costs.
Where postage is involved it is at a net cost basis.
This is dealt with on a as and if needed basis.
With postage we recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.
We want you to be delighted every time you place business with us. In the very rare event of an item be damaged or faulty simply point out the defect to our driver, who will return the piece to us and we ship another to you by return. Obviously if this is a specially made bespoke item a couple of weeks may elapse whilst being re-made.
Items that have been posted: Please contact us via email or normal mail, giving the reason for the return as "I don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item(s) back from you, we may arrange for collection of the item from your residence at your cost.
You must notify us either by email or in writing within the periods mentioned above.
As soon as we receive notice of your cancellation of your order, we will refund the relevant part of the purchase price.
Please contact us via telephone or email prior to returning an item.
This enables us to ensure the returns process is as efficient as possible and your return is easily identified by our staff. Sending an item back to us without contacting us first can result in delays to updating your account status and processing the return.
Solidoakhardwoodfurniture.com is a trading name of Solid Oak Hardwood Furniture Limited . We are based at 8a Park View West Industrial Estate, Hartlepool, Cleveland, TS25 1PE
Telephone: 01429 890808. International: +44 1429 890808
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